Operation - terreActive - We safeguard your success. VPN, Firewall, IDS, Security Policy, Audit, Logfile, Proxy, Reverse Proxy, Penetration Test

Over the last 10 years we have invested millions in developing and building our "Management Framework" (MF) and SOC.
The MF components provide a standardized operating despite SLA blocks individually compiled by our customers.

Customer benefits:

short reaction times (<1h) and 7x24 operation
Transparency and Quality through customer portal and four-eyes principle
Separation of powers of operating and controlling
High safety without internal effort

Engineering Support

5x10 telephone hotline:

Reaction time of 30 minutes
immediately connected with an expert
Change requests, e.g. Firewall rule changes are guaranteed within 4 hours

7x24 Customer Portal:

document Storage
project Information
ticketing
monitoring

Ticketing System:

The customer will always have access to all of his tickets.
The customer has caused the permanent control over the status and the cost of each ticket.
The accounting is transparent and the customer is able to bear a cost ceiling or predefined packages.
Each ticket is checked by the site manager and account manager, the customer does not agree, he can reject the ticket.

7x24-call:

Accepts and executes it alarms 7x24
Escalated if necessary, within the predefined process
Inform the affected customers

Remote Access (RAS):

RAS saves travel time and costs for access to the systems at the customer site
complete control over the customer access to the system of our employees
all work is recorded

For more details on our services upon request.