Operation


Over the last 10 years we have invested millions in developing and building our "Management Framework" (MF) and SOC.
The MF components provide a standardized operating despite SLA blocks individually compiled by our customers.

Customer benefits:

  • short reaction times (<1h) and 7x24 operation
  • Transparency and Quality through customer portal and four-eyes principle
  • Separation of powers of operating and controlling
  • High safety without internal effort

Engineering Support

5x10 telephone hotline:

  • Reaction time of 30 minutes
  • immediately connected with an expert
  • Change requests, e.g. Firewall rule changes are guaranteed within 4 hours


7x24 Customer Portal:

  • document Storage
  • project Information
  • ticketing
  • monitoring


Ticketing System:

  • The customer will always have access to all of his tickets.
  • The customer has caused the permanent control over the status and the cost of each ticket.
  • The accounting is transparent and the customer is able to bear a cost ceiling or predefined packages.
  • Each ticket is checked by the site manager and account manager, the customer does not agree, he can reject the ticket.

7x24-call:

  • Accepts and executes it alarms 7x24
  • Escalated if necessary, within the predefined process
  • Inform the affected customers

Remote Access (RAS):

  • RAS saves travel time and costs for access to the systems at the customer site
  • complete control over the customer access to the system of our employees
  • all work is recorded

For more details on our services upon request.